CNIT offers Helpdesk assistance to all students, faculty, and staff. You can request assistance by stopping in (Bareis Hall, Room 309), visiting the CNIT Service Desk, or calling (419-448-2088). The Helpdesk is open Monday through Friday, 8 AM to 5 PM. Services offered at the Helpdesk include:

• Virus / malware removal
• Software installation assistance
• Device onboarding assistance (getting on the WiFi / network)
• Various other services

CNIT furnishes the university with the necessary technology infrastructure including:

• data network (wired and WiFi)
• video system (cable television and video distribution services)
• voice system (telephone and voice mail)

We also manage many services offered over that campus infrastructure: 

• Internet connectivity
• networking services (e.g. identity, web, file and print services, etc.)
• G Suite (our Web-based email, calendaring and collaboration tool from Google)
• Canvas (learning management system)
• administrative and academic database systems (Banner, OASIS, DegreeWorks)
• the educational technology needs of the campus (e.g. faculty services, smart classrooms, etc.)
• Remote Technology Setup Guide: Information for the setup of basic remote technology tools and maintenance.

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