CNIT offers Helpdesk assistance to all students, faculty, and staff. You can request assistance by stopping in (Bareis Hall, Room 309), visiting the CNIT Service Desk, or calling (419-448-2088). The Helpdesk is open Monday through Friday, 8 AM to 5 PM. If you are unable to log into the CNIT Service Desk using the Sign In With Google button, please send an email to helpdesk@heidelberg.edu.

Services offered at the Helpdesk include:

• Virus / malware detection and removal
• Software installation assistance
• Device onboarding assistance (getting on the WiFi / network)
• Laptop hardware repair (e.g. broken screen replacement)
• Temporary laptop loaner service
• Various other services

CNIT furnishes the university with the necessary technology infrastructure including:

• data network (wired and WiFi)
• video system (cable television and video distribution services, Spectrum U)
• voice system (VoIP office phones and voice mail)

We also manage many services offered over that campus infrastructure: 

• Networking services (e.g. identity, web, file and print services, etc.)
• Google Workspace (our Web-based email, calendaring and collaboration tool from Google)
• Canvas (learning management system)
• Banner (administrative and academic systems, including Oasis and DegreeWorks)
• The educational technology needs of the campus (e.g. faculty services, smart classrooms, etc.)