CNIT Service Desk

CNIT is excited to announce a new CNIT Service Desk that will help you communicate with our team more easily. 

In addition to improved communication, you will have access to a Service Portal. This will enable you to:

• Request specific services via our Service Catalog
  • Request a computer upgrade, new employee setup, office move, etc.
• Submit a Ticket
  • Break / fix request. “My mouse isn’t working properly” or “my desk phone is broken” etc.
• Communicate directly with the technician working on your support request
  • Stay up to date on the progress of your request, get an alert as to when your request is fulfilled, etc. 
• View your current and previous requests submitted via the portal
• Find answers to common questions via the Knowledge Base

The new CNIT Service Desk is now live! Please take some time to log into the CNIT Service Desk using the "Sign in with Google" button (using your @heidelberg.edu email address) and check out the User Portal.

Save time and load the SolarWinds (CNIT) Service Desk App on your phone now!

Contact the CNIT Helpdesk

On the web:  Submit a ticket via the CNIT Service Desk. Using the CNIT Service Desk will help expedite your request.
Via phone:    419-448-2088
In person:     Bareis Hall 309, open from 8 a.m. to 5 p.m. Monday-Friday

Visitors / guests of Heidelberg who need technology assistance may fill out a form here.