CNIT
Office
CNIT

CNIT Service Desk

CNIT is here to help!

Technology enhances and enriches the educational experience at Heidelberg University. CNIT's Helpdesk offers a wide range of IT Services to empower and support our students, faculty, and staff. All IT information and support requests must be submitted via a ticket before assistance is provided.

What is the Service Desk?

Heidelberg's IT Department (CNIT) has an online service desk called SolarWinds. CNIT uses this platform to assist campus with technology problems. SolarWinds also houses a knowledge base where all of campus can look up solutions for questions users might have and 'how to' guides for downloads and products. The knowledge base is mostly used by students looking to onboard a device to WiFi or to install their free version of Microsoft Office 365.

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How do I find the Service Desk?

From a Personal Computer

The fastest way to access the Service Desk is by going to inside.heidelberg.edu
Under the login tab, there is a selection for the Service Desk (see image below).

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From a Heidelberg Owned Computer

If you are on a Heidelberg owned computer like a lab computer or a walk-up station, there is a quick link directly on the desktop (see image below).

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Our online Service Desk enables users to:

Access Services

Log into CNIT's Service Desk using the "Sign in with Google" button and your @heidelberg.edu email address.

For classroom emergencies, please call 419-448-2088. Visitors/guests who need technology assistance may email helpdesk@heidelberg.edu

Contact CNIT Helpdesk

  • Online:  CNIT Service Desk
  • On the phone:  419-448-2088
  • In person:  Bareis Hall 309, open from 8 a.m. to 5 p.m. Monday-Friday

 

To access our online Service Desk on your phone or tablet, download the SolarWinds (CNIT) Service Desk App!

 

 

Contact Information

Peggy Ronski
Administrative Assistant

Bareis Hall 337
Tiffin, OH

419-448-2297
Hours

Mon-Fri: 8:00am - 5:00pm

Our Team

Kurt Huenemann
Associate Vice President for Information Resources, Assistant Professor of Computer Science
Bareis Hall 332
419-448-2351
Kurt H
Sean Joyce
Associate Professor of Computer Science, CNIT Consultant
Bareis Hall 334
419-448-2016
sean joyce
Anthony Kniss
IT Generalist
Anthony Kniss
William Marshall
IT Systems Administrator
Bareis Hall 306
419-448-2354
Will Marshall
Megan Newell
CNIT Helpdesk Support Technician
Megan Newell
Tobey Robison
Director of Enterprise Applications
Bareis Hall 330
419-448-2367
Tobey R
Peggy Ronski
Administrative Assistant
Bareis Hall 337
419-448-2297
Peggy Ronski