CNIT Service Desk

CNIT is here to help!

Technology enhances and enriches the educational experience at Heidelberg University. CNIT's Helpdesk offers a wide range of IT Services to empower and support our students, faculty, and staff. All IT information and support requests must be submitted via a ticket before assistance is provided.

What is the Service Desk?

Heidelberg's IT Department (CNIT) has an online service desk called SolarWinds. CNIT uses this platform to assist campus with technology problems. SolarWinds also houses a knowledge base where all of campus can look up solutions for questions users might have and 'how to' guides for downloads and products. The knowledge base is mostly used by students looking to onboard a device to WiFi or to install their free version of Microsoft Office 365.

How do I find the Service Desk?

From a Personal Computer

The fastest way to access the Service Desk is by going to inside.heidelberg.edu
Under the login tab, there is a selection for the Service Desk (see image below).

From a Heidelberg Owned Computer

If you are on a Heidelberg owned computer like a lab computer or a walk-up station, there is a quick link directly on the desktop (see image below).

Our online Service Desk enables users to:

• Submit a Ticket
  • Break / fix request. “My mouse isn’t working properly” or “my desk phone is broken” etc.
  • Request IT related information
• Request specific services via our Service Catalog (faculty/staff)
  • Request a computer upgrade, new employee setup, office move, etc.
  • Request software licenses, including Zoom licenses
• Communicate directly with the technician working on your support request
  • Stay up to date on the status of your request, get an alert when progress is documented
• Find answers to common IT questions in the Knowledge Base
  • How to get Microsoft Office (Students, Faculty/Staff personal devices)
  • How to log onto the WiFi
  • Computer Recommendations
• View your current and previous requests submitted via the portal

Contact CNIT Helpdesk

• Online:  CNIT Service Desk
• On the phone:  419-448-2088
• In person:  Bareis Hall 309, open from 8 a.m. to 5 p.m. Monday-Friday

To access our online Service Desk on your phone or tablet, download the SolarWinds (CNIT) Service Desk App!