Technology enhances and enriches the educational experience at Heidelberg University. CNIT's Helpdesk offers a wide range of IT Services to empower and support our students, faculty, and staff. All IT information and support requests must be submitted via a ticket before assistance is provided.
What is the Service Desk?
Heidelberg's IT Department (CNIT) has an online service desk called SolarWinds. CNIT uses this platform to assist campus with technology problems. SolarWinds also houses a knowledge base where all of campus can look up solutions for questions users might have and 'how to' guides for downloads and products. The knowledge base is mostly used by students looking to onboard a device to WiFi or to install their free version of Microsoft Office 365.
How do I find the Service Desk?
From a Personal Computer
The fastest way to access the Service Desk is by going to inside.heidelberg.edu Under the login tab, there is a selection for the Service Desk (see image below).
From a Heidelberg Owned Computer
If you are on a Heidelberg owned computer like a lab computer or a walk-up station, there is a quick link directly on the desktop (see image below).