Technology enhances and enriches the educational experience at Heidelberg University. CNIT's Helpdesk offers a wide range of IT Services to empower and support our students, faculty, and staff. All IT information and support requests must be submitted via a ticket before assistance is provided.
Heidelberg's IT Department (CNIT) has an online service desk called SolarWinds. CNIT uses this platform to assist campus with technology problems. SolarWinds also houses a knowledge base where all of campus can look up solutions for questions users might have and 'how to' guides for downloads and products. The knowledge base is mostly used by students looking to onboard a device to WiFi or to install their free version of Microsoft Office 365.
The fastest way to access the Service Desk is by going to inside.heidelberg.edu
Under the login tab, there is a selection for the Service Desk (see image below).
If you are on a Heidelberg owned computer like a lab computer or a walk-up station, there is a quick link directly on the desktop (see image below).
Our online Service Desk enables users to:
For classroom emergencies, please call 419-448-2088. Visitors/guests who need technology assistance may email helpdesk@heidelberg.edu
To access our online Service Desk on your phone or tablet, download the SolarWinds (CNIT) Service Desk App!
 |
 |
