CNIT
Office
CNIT

CNIT Service Desk

CNIT is excited to announce a new CNIT Service Desk that will help you communicate with our team more easily. 

In addition to improved communication, you will have access to a Service Portal. This will enable you to:

  • Request specific services via our Service Catalog
    • Request a computer upgrade, new employee setup, office move, etc.
  • Submit a Ticket
    • Break / fix request. “My mouse isn’t working properly” or “my desk phone is broken” etc.
  • Communicate directly with the technician working on your support request
    • Stay up to date on the progress of your request, get an alert as to when your request is fulfilled, etc. 
  • View your current and previous requests submitted via the portal
  • Find answers to common questions via the Knowledge Base

The new CNIT Service Desk is now live! Please take some time to log into the CNIT Service Desk using the "Sign in with Google" button (using your @heidelberg.edu email address) and check out the User Portal.

Save time and load the SolarWinds (CNIT) Service Desk App on your phone now!

Contact the CNIT Helpdesk

On the web:  Submit a ticket via the CNIT Service Desk. Using the CNIT Service Desk will help expedite your request.
Via phone:    419-448-2088
In person:     Bareis Hall 309, open from 8 a.m. to 5 p.m. Monday-Friday

Visitors / guests of Heidelberg who need technology assistance may fill out a form here.

Contact Information

Peggy Ronski
Administrative Assistant

Bareis Hall 337
Tiffin, OH

419-448-2297
Hours

Mon-Fri: 8:00am - 5:00pm

Our Team

Kelsey Grove
Kurt Huenemann
Associate Vice President for Information Resources, Assistant Professor of Computer Science
Bareis Hall 332
419-448-2351
Kurt H
Sean Joyce
Assistant Professor of Computer Science, CNIT Consultant
Bareis Hall 334
419-448-2016
sean joyce
William Marshall
IT Systems Administrator
Bareis Hall 306
419-448-2354
Jeffrey Pocock
Systems Support Specialist
Bareis Hall 304
419-448-2355
pocock
Tobey Robison
Director of Enterprise Applications
Bareis Hall 330
419-448-2367
Peggy Ronski
Administrative Assistant
Bareis Hall 337
419-448-2297
Mary Shaffer
System/Database Analyst
Bareis Hall 328
419-448-2370
Victoria Smith
Help desk Support Technician
Bareis Hall 309
419-448-2346
tori smith