Contact Information
Peggy Ronski
Administrative Assistant
Bareis Hall 337
Tiffin, OH
419-448-2297
Hours
Mon-Fri: 8:00am - 5:00pm
CNIT
CNIT Service Desk
CNIT is here to help!
Technology enhances and enriches the educational experience at Heidelberg University. CNIT's Helpdesk offers a wide range of IT Services to empower and support our students, faculty, and staff. All IT information and support requests must be submitted via a ticket before assistance is provided. Our online Service Desk enables users to:
- Submit a Ticket
- Break / fix request. “My mouse isn’t working properly” or “my desk phone is broken” etc.
- Request IT related information
- Request specific services via our Service Catalog
- Request a computer upgrade, new employee setup, office move, etc.
- Request software licenses, including Zoom licenses
- Communicate directly with the technician working on your support request
- Stay up to date on the status of your request, get an alert when progress is documented
- Find answers to common IT questions in the Knowledge Base
- How to get Microsoft Office (Students, Faculty/Staff personal devices)
- How to log onto the WiFi
- Computer Recommendations
- View your current and previous requests submitted via the portal
Access Services
Log into CNIT's Service Desk using the "Sign in with Google" button and your @heidelberg.edu email address.For classroom emergencies, please call 419-448-2088. Visitors/guests who need technology assistance may email helpdesk@heidelberg.edu
Contact CNIT Helpdesk
- Online: CNIT Service Desk
- On the phone: 419-448-2088
- In person: Bareis Hall 309, open from 8 a.m. to 5 p.m. Monday-Friday
To access our online Service Desk on your phone or tablet, download the SolarWinds (CNIT) Service Desk App!
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