CNIT Service Desk

CNIT is here to help!

Technology enhances and enriches the educational experience at Heidelberg University. CNIT's Helpdesk offers a wide range of IT Services to empower and support our students, faculty, and staff. All IT information and support requests must be submitted via a ticket before assistance is provided. Our online Service Desk enables users to:

• Submit a Ticket
  • Break / fix request. “My mouse isn’t working properly” or “my desk phone is broken” etc.
  • Request IT related information
• Request specific services via our Service Catalog
  • Request a computer upgrade, new employee setup, office move, etc.
  • Request software licenses, including Zoom licenses
• Communicate directly with the technician working on your support request
  • Stay up to date on the status of your request, get an alert when progress is documented
• Find answers to common IT questions in the Knowledge Base
  • How to get Microsoft Office (Students, Faculty/Staff personal devices)
  • How to log onto the WiFi
  • Computer Recommendations
• View your current and previous requests submitted via the portal

Contact CNIT Helpdesk

• Online:  CNIT Service Desk
• On the phone:  419-448-2088
• In person:  Bareis Hall 309, open from 8 a.m. to 5 p.m. Monday-Friday

To access our online Service Desk on your phone or tablet, download the SolarWinds (CNIT) Service Desk App!