CNIT Service Desk

CNIT is here to help!

Technology enhances and enriches the educational experience at Heidelberg University. CNIT's Helpdesk offers a wide range of IT Services to empower and support our students, faculty, and staff. All IT information and support requests must be submitted via a ticket before assistance is provided.

What is the Service Desk?

Heidelberg's IT Department (CNIT) has an online service desk called SolarWinds. CNIT uses this platform to assist campus with technology problems. SolarWinds also houses a knowledge base where all of campus can look up solutions for questions users might have and 'how to' guides for downloads and products. The knowledge base is mostly used by students looking to onboard a device to WiFi or to install their free version of Microsoft Office 365.

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How do I find the Service Desk?

From a Personal Computer

The fastest way to access the Service Desk is by going to
Under the login tab, there is a selection for the Service Desk (see image below).

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From a Heidelberg Owned Computer

If you are on a Heidelberg owned computer like a lab computer or a walk-up station, there is a quick link directly on the desktop (see image below).


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Our online Service Desk enables users to:

Access Services

Log into CNIT's Service Desk using the "Sign in with Google" button and your email address.

For classroom emergencies, please call 419-448-2088. Visitors/guests who need technology assistance may email

Contact CNIT Helpdesk

  • Online:  CNIT Service Desk
  • On the phone:  419-448-2088
  • In person:  Bareis Hall 309, open from 8 a.m. to 5 p.m. Monday-Friday


To access our online Service Desk on your phone or tablet, download the SolarWinds (CNIT) Service Desk App!



Contact Information

Peggy Ronski
Administrative Assistant

Bareis Hall 337
Tiffin, OH


Mon-Fri: 8:00am - 5:00pm

Our Team

Solange Awah
Database Administrator
Andrew Bauer
IT Analyst
Sean Joyce
Associate Prof of Computer Science
Bareis Hall 334
(419) 448-2016
Anthony Kniss
IT Generalist
Anthony Kniss
William Marshall
IT Systems Administrator
Bareis Hall 306
(419) 448-2354
Will Marshall
Megan Newell
CNIT Helpdesk Support Technician
Bareis Hall 309
Megan Newell
Tobey Robison
Chief Information Officer
Bareis Hall 330
(419) 448-2367
Tobey R
Peggy Ronski
Administrative Assistant
Bareis Hall 337
(419) 448-2297
Peggy Ronski