TouchNet FAQs

PayPath accepts MasterCard, Visa, Discover and American Express. Credit card payments can be made online via eBill. If you need assistance, email bgabel@heidelberg.edu, or stop by the Business Office in University Hall.

Due to increasing costs to process credit card transactions, Heidelberg has contracted with a third-party company, Touchnet PayPath, to provide credit card processing services for student accounts. By contracting with PayPath, Heidelberg can receive the full amount of the payment without being responsible for processing fees. The fee is charged by the third-party processor, not Heidelberg.

The third-party credit card processor, Touchnet PayPath, established the 2.85 percent rate to cover the credit card transaction fees assessed by credit card companies.

No. Most Ohio colleges and universities charge a similar fee.

You can avoid paying the 2.85 percent convenience fee by paying online with an e-check, which is an electronic debit to your checking or savings account. This payment can be made over the Internet through the Heidelberg OASIS eBill system. (See below for access instructions.) To avoid the convenience fee, choose the electronic check option.

You also can avoid the convenience fee by mailing or delivering a check to the Business Office at the address below. Always include your OASIS ID number on the check.

Heidelberg University
Business Office
310 E. Market St.
Tiffin, OH 44883

Yes. Students can pay online via the Heidelberg OASIS eBill system. After logging in, click the “Student Services” tab at the top. Then, click on Student Record and scroll to the Payment Gateway.

Another user can make an online payment on behalf of the student only if the student has set the individual up as an authorized user via the Heidelberg OASIS eBill system. Once access has been granted, the log in information will be provided via email and should be entered at our secure login for TouchNet.

Credit card payments cannot be made over the phone or via mail. This is a security measure that ensures confidentiality of your payment information.

Credit card payments can be made at the Business Office in University Hall using the kiosks, which access the Heidelberg OASIS eBill system. The convenience fee is still applied to any payments made by credit card.

No. Credit card companies will not honor checks used electronically. The payment will be returned as “account not found.” You may use these checks through the mail or in person only. Always include your OASIS ID number on the check. Send mail payments to the address below:

Heidelberg University
Business Office
310 E. Market St.
Tiffin, OH 44883

No. The convenience fee is not refundable, even if the payment to which it relates is canceled, refunded, credited or charged back.

Yes. If you use your debit card like a credit card to pay your student account charges, you will be charged the 2.85 percent convenience fee. For checking or savings account debits, please use the e-check option to avoid paying the convenience fee.

No. The convenience fee is assessed by a third-party company, Touchnet PayPath, in addition to the payment. The convenience fee will not appear on your student account or on your eBill statement.

Two separate transactions will appear on your credit card statement: one transaction for the student account payment and one transaction for the convenience fee.